🚚 Shipping & Returns Policy

1. Shipping Policy

⏱️ Processing Time

Orders are processed and shipped within 1–2 business days.

📦 Shipping Methods & Delivery

• US Orders: Fulfilled via Amazon FBA or shipped through USPS.
• Estimated Delivery Time:
  • US Mainland: 3–7 business days.

🔍 Tracking Information

You will receive a tracking number via email as soon as your order has been shipped.

2. Return & Refund Policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

⏳ 30-Day Return Window

You have 30 days from the date you receive your order to request a return.

📋 Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

• Condition: Unworn or unused, with tags attached, and in its original packaging.
• Proof: A receipt or proof of purchase is required.

🛠️ How to Start a Return

1. Contact Us: Email us at info@moleniajewelry.com to initiate your request.
2. Receive Instructions: Once approved, we will provide a return shipping label and detailed instructions on how and where to send your package.

⚠️ Important: Items sent back to us without first requesting a return will not be accepted.

Return Address:   2965 East Vernon Avenue, Vernon, California 90058

3. Specific Policy Items

❌ Non-Returnable Items

The following items are final sale and cannot be returned:

• Custom or personalized products
• Sale items
• Gift cards

💥 Damages & Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us right away so we can make it right.

🔄 Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

4. Refunds Process

Note: It may take a few additional days for your bank or credit card provider to post the refund.

🙋 Need Help?

If more than 15 business days have passed since your refund was approved, please contact us immediately at info@moleniajewelry.com.