Molenia Shipping and Return

Molenia Shipping Policy

🚚 Shipping Policy

  • Processing Time：Orders are processed and shipped within 1-2 business days
  •  Shipping Methods：US orders: Fulfilled via Amazon FBA or shipped through USPS
  •  Estimated Delivery Time： US Mainland: 3-7 business days
  • Tracking Information：You will receive a tracking number once your order is shipped.

Return & Refund Policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

30-Day Return Window

You have 30 days from the date you receive your order to request a return.

Eligibility Requirements

To be eligible for a return:

  • Your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging.
  • You’ll also need your receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info@moleniajewelry.com.
Once your return request is approved, we’ll provide:

  • A return shipping label
  • Detailed instructions on how and where to send your package

Important: Items sent back to us without first requesting a return will not be accepted.

Return packages should be sent to:
[INSERT RETURN ADDRESS]

If you have any questions about your return, you can always reach us at info@moleniajewelry.com.

Damages & Issues

Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us right away so we can make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

Unfortunately, sale items and gift cards are final sale and can’t be returned.

If you’re unsure whether your item qualifies, feel free to email us before returning it.

Exchanges

Need a different item?
The fastest way is to return your original item, and once your return is approved, place a new order for the product you want.

Refunds

Once we receive and inspect your returned item, we’ll notify you about the status of your refund.
If approved, a refund will be issued to your original payment method within 10 business days.

Please keep in mind that it may take a few additional days for your bank or credit card provider to complete the processing.

If more than 15 business days have passed since your refund was approved, please contact us at info@moleniajewelry.com.