Refund policy

🚚 Shipping & Returns Policy

Orders are processed and shipped within 1–2 business days.

You will receive a tracking number via email as soon as your order has been shipped.

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following criteria:

Condition: Unworn or unused, with tags attached, and in its original packaging.
Proof: A receipt or proof of purchase is required.

Contact Us: Email us at info@moleniajewelry.com to initiate your request.
Receive Instructions: Once approved, we will provide a return shipping label and detailed instructions on how and where to send your package.

⚠️ Important: Items sent back to us without first requesting a return will not be accepted.

Return Address: 2965 East Vernon Avenue, Vernon, California 90058

The following items are final sale and cannot be returned:

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us right away so we can make it right.

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Step	Action	Timeline
1. Inspection	We receive and inspect your returned item.	Upon delivery
2. Approval	We notify you via email regarding your refund status.	Immediate after inspection
3. Processing	Refund is issued back to your original payment method.	Within 10 business days

Note: It may take a few additional days for your bank or credit card provider to post the refund.

🙋 Need Help?

If more than 15 business days have passed since your refund was approved, please contact us immediately at info@moleniajewelry.com.